Privacy Policy

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Email address
• Username or display name
• Password (encrypted and hashed)
• Account creation date and last login information
• Subscription tier and payment status

1.2 Payment Information

When you make purchases, we collect:

• Billing name and address
• Payment method information (processed securely through third-party payment processors)
• Transaction history and purchase records
• Credit balance and usage history

We do not store complete credit card numbers or sensitive payment credentials on our servers. Payment processing is handled by secure third-party payment processors who comply with PCI-DSS standards.

1.3 User-Uploaded Content

When you use our services, we collect and store:

• Images, photographs, and visual content you upload
• Audio files, voice recordings, and sound clips
• Video files and multimedia content
• Text prompts, descriptions, and instructions
• Reference materials and creative inputs
• Metadata associated with uploaded files (file name, size, upload date, format)

1.4 Generated Content

We store all AI-generated content created through your account, including:

• Generated avatars and images
• Generated videos and animations
• Synthesized voice and audio outputs
• Digital personas and character profiles
• Generation parameters, settings, and prompts used
• Generation timestamps and version history

1.5 Usage and Technical Data

We automatically collect technical information when you use the Platform:

• IP address and geolocation data (country/region level)
• Device information (type, operating system, browser)
• Usage patterns and feature interactions
• Page views, clicks, and navigation paths
• Session duration and frequency of use
• Error logs and diagnostic information
• Performance metrics and loading times

1.6 Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze usage patterns and improve the Platform
• Provide personalized experiences

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Provide, operate, and maintain the Platform and its features
• Process your uploaded content through AI models to generate requested outputs
• Store and manage your generated content
• Process payments and manage your subscription
• Authenticate your identity and maintain account security
• Track credit usage and enforce usage limits

2.2 Communication

We may use your contact information to:

• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Send account-related information (password resets, billing notices)
• Notify you of changes to our Terms of Service or Privacy Policy
• Send marketing communications (only with your consent, and you may opt out at any time)

2.3 Improvement and Analytics

We analyze usage data to:

• Understand how users interact with the Platform
• Identify and fix technical issues and bugs
• Improve Platform performance and user experience
• Develop new features and services
• Conduct research and analysis on AI model performance

2.4 Legal and Safety

We may use your information to:

• Enforce our Terms of Service and other policies
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations and respond to lawful requests from authorities
• Protect our rights, property, and safety, and that of our users and the public
• Investigate potential violations of our policies or applicable laws

3. AI Processing and Third-Party Services

3.1 Third-Party AI Models

Your uploaded content and generation requests are processed by third-party artificial intelligence services and models.

By using the Platform, you acknowledge and consent that:

• Your uploaded images, audio, video, and text may be transmitted to and processed by third-party AI service providers
• These third-party providers operate their own data processing infrastructure and may be located in different countries
• Third-party AI providers have their own privacy policies and data practices
• We have limited control over how third-party AI models process your data
• Third-party providers may use your data in accordance with their own terms of service

3.2 AI Training and Model Improvement

Regarding the use of your content for AI training:

• We do not use your private uploaded content to train our own AI models without your explicit consent
• Third-party AI providers may have their own policies regarding the use of processed data for model training
• We cannot guarantee that third-party AI services will not use your data for their own improvement purposes
• Aggregated, anonymized usage statistics may be used to improve the Platform

3.3 Other Third-Party Services

The Platform integrates with various third-party services, including:

• Payment processors (for billing and transactions)
• Cloud storage providers (for content storage)
• Analytics services (for usage tracking and insights)
• Email service providers (for communications)
• Authentication services (for login and security)

These third-party services have their own privacy policies and data practices. We encourage you to review their policies.

4. Data Storage and Retention

4.1 Storage Location

Your data is stored on secure servers that may be located in various countries and jurisdictions. By using the Platform, you consent to the transfer and storage of your information in these locations.

4.2 Retention Period

We retain your information for as long as necessary to:

• Provide the services you have requested
• Maintain your account and content library
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights

If you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

4.3 Backup and Recovery

We maintain backup copies of data for disaster recovery purposes. Backup data may be retained for a limited period after deletion from active systems.

5. Data Sharing and Disclosure

5.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• AI model providers (for content generation)
• Cloud hosting and storage providers
• Payment processors
• Email and communication services
• Analytics and monitoring services

These service providers are contractually obligated to use your information only as necessary to provide their services to us.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Valid legal processes (subpoenas, court orders, warrants)
• Requests from government authorities or law enforcement
• Legal obligations to which we are subject
• Situations involving potential threats to safety or security
• Protection of our legal rights and property

5.4 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

6.1 Security Measures

We implement reasonable technical and organizational security measures to protect your information, including:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and security
• Monitoring for unauthorized access and suspicious activity

6.2 No Guarantee of Security

HOWEVER, NO METHOD OF TRANSMISSION OVER THE INTERNET OR ELECTRONIC STORAGE IS 100% SECURE.

Despite our efforts, we cannot guarantee absolute security of your information. You acknowledge and accept the inherent risks of transmitting information over the internet and storing data electronically.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.

6.3 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Choosing a strong, unique password
• Notifying us immediately of any unauthorized access to your account
• Logging out of your account when finished using the Platform

7. Your Rights and Choices

7.1 Access and Correction

You have the right to:

• Access your personal information stored on the Platform
• Update or correct inaccurate information through your account settings
• Request a copy of your data in a portable format

7.2 Deletion

You may request deletion of your account and associated data by contacting us. Please note that:

• Deletion is permanent and cannot be undone
• Some information may be retained for legal or legitimate business purposes
• Backup copies may persist for a limited time
• We cannot delete data that has been processed by third-party AI services

7.3 Marketing Communications

You can opt out of marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Adjusting your communication preferences in account settings
• Contacting us directly

Note that you cannot opt out of service-related communications (e.g., account notifications, security alerts).

7.4 Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain Platform features.

7.5 Regional Rights

Depending on your location, you may have additional rights under applicable data protection laws (such as GDPR, CCPA, or other regional privacy laws), including:

• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

The Platform operates globally and your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

By using the Platform, you consent to the transfer of your information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.

We take appropriate measures to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

10. User Responsibility for Uploaded Content

YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT YOU UPLOAD TO THE PLATFORM.

This Privacy Policy describes how we handle your data, but it does not relieve you of your responsibility to:

• Ensure you have the right to upload and process any content you submit
• Obtain necessary consents from individuals whose likeness, voice, or personal information appears in your uploads
• Comply with applicable privacy laws regarding the personal information of others
• Not upload content that violates third-party privacy rights

We are not responsible for your failure to obtain necessary rights, consents, or permissions for content you upload.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email (if you have provided an email address)
• Display a prominent notice on the Platform

Your continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry within a reasonable timeframe in accordance with applicable laws.